APAC Director of Customer Success

SELLING SIMPLIFIED (SINGAPORE) PTE. LTD.

Singapore, Singapore
Not specified
Regional customer success strategy execution
Team management and mentorship of csms
Executive relationship management with key accounts
The APAC Director of Customer Success at Selling Simplified will lead a regional team to execute customer success strategies that enhance customer retention and drive product adoption. The role involves collaborating with various departments to ensure customer satisfaction while reporting on success metrics and maintaining strong customer relationships

Job Summary

  • The Director will lead a regional Customer Success team to maximize retention, reduce churn, and drive product adoption across the APAC region.
  • This role requires translating global CS strategies into actionable regional plans while fostering strong partnerships with Sales, Product, and Operations.
  • Success in this position is measured by owning key metrics such as GRR, NRR, health scores, and linking CS impact directly to business performance.

Matching Summary

Match Score: 85

The APAC Director of Customer Success at Selling Simplified will lead a regional team to execute customer success strategies that enhance customer retention and drive product adoption. The role involves collaborating with various departments to ensure customer satisfaction while reporting on success metrics and maintaining strong customer relationships.

Skills & Requirements

Must-have

  • Regional customer success strategy execution
  • Team management and mentorship of CSMs
  • Executive relationship management with key accounts
  • Data-driven customer health monitoring
  • Cross-functional collaboration with Sales and Product

Nice-to-have

  • Experience driving product adoption initiatives
  • Ability to translate global vision into regional plans
  • Strong advocacy skills for internal customer voice

Key Requirements

  • Director-level experience managing regional teams
  • Proven track record in customer success strategy
  • Experience with executive account management

Work Rights

Not specified

Tailored Resume

Cover Letter