Director, Enterprise Constituent Relationship Management Office

Penn State University

Multiple Locations, US
Base: $123,200.00 - $191,000.00; bonus/equity: not...
Hybrid
10+ years relevant experience
5+ years supervisory experience
Strategic crm leadership in matrixed organizations
Penn State University is seeking a Director for its Enterprise Constituent Relationship Management Office, aimed at enhancing engagement and service delivery across the university community. The ideal candidate should possess strong leadership skills, emotional intelligence, and technical fluency to drive innovation and collaboration within a complex organizational environment

Job Summary

  • The Director will define and scale the governance and strategic direction of Penn State's enterprise constituent relationship management program.
  • This role requires a leader who can navigate complex, matrixed environments while fostering collaboration across decentralized teams and external vendors.
  • Candidates must demonstrate strong financial acumen to manage program budgets and rigorously quantify program outcomes for executive stakeholders.

Matching Summary

Match Score: 85

Penn State University is seeking a Director for its Enterprise Constituent Relationship Management Office, aimed at enhancing engagement and service delivery across the university community. The ideal candidate should possess strong leadership skills, emotional intelligence, and technical fluency to drive innovation and collaboration within a complex organizational environment.

Salary

Base: $123,200.00 - $191,000.00; Bonus/Equity: Not specified; Benefits: Comprehensive medical, dental, vision, retirement, 75% tuition discount

Skills & Requirements

Must-have

  • 10+ years relevant experience
  • 5+ years supervisory experience
  • Strategic CRM leadership in matrixed organizations
  • Budget management and fiscal accountability
  • Data governance and analytics expertise

Nice-to-have

  • Strong emotional intelligence and EQ
  • Experience with Salesforce platform
  • Advanced degree in IT or Business Administration
  • Proven track record in digital transformation
  • Ability to build cross-functional partnerships

Key Requirements

  • Bachelor's Degree required
  • 10+ years of relevant experience
  • 5+ years of supervisory experience
  • Authorized to work in the U.S.
  • No visa sponsorship available

Work Rights

Must be authorized to work in the U.S.

Tailored Resume

Cover Letter