Customer Service Support Rep - Remote

Labcorp

$17.75-$21.00; not specified; comprehensive benefi...
Fully remote
Resolve routine customer requests
Inbound, outbound calls, chats, emails
Hipaa compliance
Labcorp is hiring a remote Customer Service Support Representative to assist customers with inquiries regarding products and services. The role requires strong communication skills and the ability to navigate multiple systems, with a focus on delivering excellent customer service

Job Summary

  • Resolve routine customer requests with products or services via inbound, outbound calls, chats, and emails.
  • Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance.
  • Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.

Matching Summary

Match Score: 85

Labcorp is hiring a remote Customer Service Support Representative to assist customers with inquiries regarding products and services. The role requires strong communication skills and the ability to navigate multiple systems, with a focus on delivering excellent customer service.

Salary

$17.75-$21.00; Not specified; Comprehensive benefits

Skills & Requirements

Must-have

  • Resolve routine customer requests
  • Inbound, outbound calls, chats, emails
  • HIPAA compliance
  • Navigate multiple systems concurrently
  • Typing proficiency 35 WPM
  • Microsoft Office knowledge

Nice-to-have

  • Customer satisfaction improvement
  • Collaborate effectively within teams
  • High-performing teams
  • Solution-focused communication
  • Passionate about Customer Service

Key Requirements

  • High School Diploma or GED equivalent
  • 1 year or more customer service experience
  • 1 year or more experience in a contact center
  • 1 year or more experience in healthcare industry
  • 1 year or more bilingual English and Spanish

Work Rights

Not specified

Tailored Resume

Cover Letter