Complaints Escalation Analyst I

RELX (LexisNexis)

Manila, Philippines
Expert-level technical support
Strong understanding of restful apis
Experience in technical customer support
This role is focused on delivering expert-level technical support and exceptional customer experience for the API platform and data services

Job Summary

  • This role is focused on delivering expert-level technical support and exceptional customer experience for the API platform and data services.
  • The CXC proactively manages stakeholder expectations and drives alignment during incident resolution and improvement initiatives.
  • Ideal candidates will combine strong technical aptitude with a customer-first mindset to solve complex problems.

Matching Summary

This role is focused on delivering expert-level technical support and exceptional customer experience for the API platform and data services.

Skills & Requirements

Must-have

  • Expert-level technical support
  • Strong understanding of RESTful APIs
  • Experience in technical customer support

Nice-to-have

  • Customer-focused mindset
  • Ability to work cross-functionally
  • Calm demeanor under pressure

Key Requirements

  • Bachelor’s degree or equivalent experience
  • 3–5+ years of hands-on experience
  • Proficiency with at least one programming language

Work Rights

Not specified

Tailored Resume

Cover Letter