Lead Customer Support Specialist

Jobgether

United States
On-site
Customer service excellence in regulated environment
Waste characterization and transportation compliance knowledge
Experience with logistics coordination and technical documentation
The Lead Customer Support Specialist position at Jobgether is focused on providing high-quality support and expertise within the environmental and waste management services sector. The role emphasizes customer service excellence, regulatory compliance, and collaboration with internal teams to enhance service delivery

Job Summary

  • This role serves as the primary escalation point for complex customer needs within the environmental and waste management services domain.
  • The position requires ensuring clients receive timely, accurate, and high-quality support across service inquiries, orders, and logistics coordination.
  • You will collaborate closely with internal teams such as Sales, Operations, and Billing to resolve issues efficiently and improve overall service delivery.

Matching Summary

Match Score: 85

The Lead Customer Support Specialist position at Jobgether is focused on providing high-quality support and expertise within the environmental and waste management services sector. The role emphasizes customer service excellence, regulatory compliance, and collaboration with internal teams to enhance service delivery.

Skills & Requirements

Must-have

  • Customer service excellence in regulated environment
  • Waste characterization and transportation compliance knowledge
  • Experience with logistics coordination and technical documentation
  • Ability to handle complex customer escalations
  • Collaboration with Sales, Operations, and Billing teams

Nice-to-have

  • Strong leadership and team guidance skills
  • Fast-paced operational environment adaptability
  • High attention to detail and accountability
  • Proven track record of improving service delivery

Key Requirements

  • Regulatory and operational expertise in waste management
  • Experience in a highly regulated environment
  • Leadership capability to guide junior team members

Work Rights

Not specified

Tailored Resume

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