Customer Service Representative

Firstsource

Remote
$14 ph; $1 ph differential; bi-weekly attendance i...
Remote
Inbound call center
Healthcare member and provider inquiries
Private workstation
Customer Service Representatives deliver exceptional support to both new and existing members and providers by assisting with billing and claims inquiries, enrollment and eligibility verification, benefits inquiries, provider changes and provider searches, ID card requests, authorization status checks, CPT code lookups, pharmacy inquiries, transportation coordination, dental and vision benefits, general information requests, and managing grievances and appeals

Job Summary

  • Customer Service Representatives deliver exceptional support to both new and existing members and providers by assisting with billing and claims inquiries, enrollment and eligibility verification, benefits inquiries, provider changes and provider searches, ID card requests, authorization status checks, CPT code lookups, pharmacy inquiries, transportation coordination, dental and vision benefits, general information requests, and managing grievances and appeals.
  • Agents earn $14 per hour and are eligible to earn a $1 per hour differential, bi-weekly attendance incentives & monthly KPI incentives.
  • The 4-Week Training Schedule is Monday - Friday 7:00am - 4:00pm PST, and the Projected Production Schedule is Monday - Friday 7:00am - 8:00pm PST.

Matching Summary

Customer Service Representatives deliver exceptional support to both new and existing members and providers by assisting with billing and claims inquiries, enrollment and eligibility verification, benefits inquiries, provider changes and provider searches, ID card requests, authorization status checks, CPT code lookups, pharmacy inquiries, transportation coordination, dental and vision benefits, general information requests, and managing grievances and appeals.

Salary

$14 per hour; $1 per hour differential; bi-weekly attendance incentives & monthly KPI incentives

Skills & Requirements

Must-have

  • Inbound call center
  • Healthcare member and provider inquiries
  • Private workstation
  • High-speed internet connectivity
  • Web camera visibility

Nice-to-have

  • Positive professional attitude
  • Work effectively in a team
  • Work independently without supervision
  • Detail-oriented

Key Requirements

  • Customer service experience
  • Healthcare experience
  • Call center experience
  • Data entry experience
  • Ability to navigate multiple computer screens

Work Rights

Not specified

Tailored Resume

Cover Letter