Senior Customer Success Manager

Genesys

Tokyo, Japan
Hybrid
8+ years in technology-related field
Experience in cx industry
Excellent interpersonal and presentation skills
Genesys empowers organizations to improve loyalty and business outcomes through customer experience

Job Summary

  • Genesys empowers organizations to improve loyalty and business outcomes through customer experience.
  • As a Senior Customer Success Manager, you will guide enterprise customers in their CX transformation journey.
  • Join a team that values empathy and collaboration while offering independence and ownership of work.

Matching Summary

Genesys empowers organizations to improve loyalty and business outcomes through customer experience.

Skills & Requirements

Must-have

  • 8+ years in technology-related field
  • Experience in CX industry
  • Excellent interpersonal and presentation skills

Nice-to-have

  • Proactive mindset
  • Ability to build relationships
  • Leadership profile that inspires teams

Key Requirements

  • Bachelor's Degree in tech or business-related field
  • Native/Fluent Japanese and Business level English
  • Experience in call center or service provider environment

Work Rights

Must be legally permitted to work in Japan

Tailored Resume

Cover Letter