Responsible for the day-to-day supervision of a group of call center associates, ensuring performance metrics are achieved through coaching, motivation, and accountability
Job Summary
Responsible for the day-to-day supervision of a group of call center associates, ensuring performance metrics are achieved through coaching, motivation, and accountability.
Effectively coach direct reports on their performance regularly, identify performance issues, develop action plans, and implement corrective actions.
Ensure service delivered to customers meets contractual Key Performance Indicators (KPIs) and financial expectations, while handling escalated customer calls as needed.
Matching Summary
Responsible for the day-to-day supervision of a group of call center associates, ensuring performance metrics are achieved through coaching, motivation, and accountability.