Complaint & Resolution Specialist

Corebridge Financial Services

Houston, TX, United States
Investigate client complaints
Draft client complaint responses
Identify complaint trends
This role is responsible for investigating client complaints to determine root cause, coordinating corrective actions across internal business units, and ensuring accurate reporting to regulatory bodies

Job Summary

  • This role is responsible for investigating client complaints to determine root cause, coordinating corrective actions across internal business units, and ensuring accurate reporting to regulatory bodies.
  • Corebridge Financial offers a comprehensive benefits and wellness program designed to support employees both personally and professionally.
  • We are an Equal Opportunity Employer committed to diversity and inclusion, and will provide reasonable accommodations to job applicants and employees.

Matching Summary

This role is responsible for investigating client complaints to determine root cause, coordinating corrective actions across internal business units, and ensuring accurate reporting to regulatory bodies.

Skills & Requirements

Must-have

  • Investigate client complaints
  • Draft client complaint responses
  • Identify complaint trends
  • Regulatory reporting
  • Risk management strategies

Nice-to-have

  • Collaborate across enterprise
  • Deliver on commitments
  • Learn, improve, and innovate
  • Inclusive workplace culture

Key Requirements

  • Bachelor’s degree required
  • Minimum 5 years’ related experience
  • Series 7 and 63 and/or 66 license preferred
  • Knowledge of client service recovery
  • Strong business writing skills

Work Rights

Not specified

Tailored Resume

Cover Letter