Client Support Sr. Manager

S&P Global Market Intelligence

Not specified; not specified; competitive pyy with...
5-7 years client-facing experience
2+ years people management
Bachelor's/master's degree required
The role oversees key service functions for the WALL STREET OFFICE platform, ensuring data integrity and accurate reporting for major financial institutions

Job Summary

  • The role oversees key service functions for the WALL STREET OFFICE platform, ensuring data integrity and accurate reporting for major financial institutions.
  • Candidates must lead a cross-regional team to drive operational excellence, manage major incidents, and coordinate root cause analyses following SLA breaches.
  • This position offers comprehensive training on WSO applications and deep exposure to the evolving informational needs of modern financial institutions while working night shifts.

Matching Summary

The role oversees key service functions for the WALL STREET OFFICE platform, ensuring data integrity and accurate reporting for major financial institutions.

Salary

Not specified; Not specified; Competitive pay with retirement planning and education programs

Skills & Requirements

Must-have

  • 5-7 years client-facing experience
  • 2+ years people management
  • Bachelor's/Master's degree required
  • Night shift availability IST
  • Senior stakeholder engagement

Nice-to-have

  • WSO or syndicated loan market knowledge
  • Data analysis and accounting background
  • Experience with BI dashboards and APIs
  • Salesforce or Freshdesk CRM proficiency
  • Strong critical thinking and presentation skills

Key Requirements

  • 5-7 years client-facing experience
  • Minimum 2-year people management experience
  • Bachelor's or Master's degree in Business/Finance
  • Night shift work schedule (6:30 PM - 3:30 AM IST)

Work Rights

Not specified

Tailored Resume

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