As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist role involves supporting customers with enquiries, processing credit applications, and providing financial health checks to identify customer needs.
This role requires working Monday to Friday 9.30am-4pm with frequent travel across branches and a focus on improving customers' financial wellbeing.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service experience
Excellent communication skills
Ability to articulate financial terms clearly
Work in busy retail environment
Frequent travel across branches
Nice-to-have
Problem solving and effective solutions
Drive risk-adverse culture
Genuine interest in financial wellbeing
Ability to educate on digital banking options
Ability to ask the right questions
Key Requirements
Proven customer service experience
Experience in financial services, retail or hospitality