Base: $106,600 to $192,700; bonus/equity: an incen...
Hybrid
Salesforce service cloud experience
Enterprise contact center platforms
Product vision and strategy
The mission is to ensure that CRM platforms deliver measurable business value and CX outcomes across markets and brands, scale as global, reusable platform capabilities, and operate with strong reliability, performance, and governance across regions
Job Summary
The mission is to ensure that CRM platforms deliver measurable business value and CX outcomes across markets and brands, scale as global, reusable platform capabilities, and operate with strong reliability, performance, and governance across regions.
This role owns intake, prioritization, and backlog for CRM platform features, balancing enterprise transformation goals, regulatory needs, and regional operational requirements.
GM offers a variety of health and wellbeing benefit programs, including medical, dental, vision, retirement savings plan, paid vacation & holidays, and more.
Matching Summary
The mission is to ensure that CRM platforms deliver measurable business value and CX outcomes across markets and brands, scale as global, reusable platform capabilities, and operate with strong reliability, performance, and governance across regions.
Salary
Base: $106,600 to $192,700; Bonus/Equity: An incentive pay program offers payouts based on company performance, job level, and individual performance; Benefits: GM offers a variety of health and wellbeing benefit programs.
Skills & Requirements
Must-have
Salesforce Service Cloud experience
Enterprise contact center platforms
Product vision and strategy
Roadmap and lifecycle execution
Agile product delivery and tooling
Nice-to-have
Customer success operations
Service transformation
AI-driven support tools
Global multi-market implementations
Key Requirements
7+ years of Product Management experience
3+ years of hands-on Salesforce Service Cloud experience
Bachelor’s degree in Business, Computer Science, or related field