Onboarding Manager, Team Lead - Smb

ABC Fitness

Ireland, Ireland
**
Operational health of onboarding function
Monitor onboarding pipeline
Drive performance against key metrics
** ABC Fitness is seeking an Onboarding Manager, Team Lead for their SMB segment, located in Ireland. The role focuses on leading a team responsible for onboarding new customers in the EMEA and APAC regions while fostering a culture of growth, collaboration, and inclusion. **

Job Summary

  • As a key member of our global Onboarding team, you will support our colleagues and customers in the EMEA and APAC regions.
  • Lead, develop, and support a team of Onboarding Managers responsible for guiding clients through their onboarding journey.
  • Identify opportunities to improve processes, tools, and customer touchpoints, and drive implementation of those improvements.

Matching Summary

Match Score: 75

** ABC Fitness is seeking an Onboarding Manager, Team Lead for their SMB segment, located in Ireland. The role focuses on leading a team responsible for onboarding new customers in the EMEA and APAC regions while fostering a culture of growth, collaboration, and inclusion. **

Skills & Requirements

Must-have

  • Operational health of onboarding function
  • Monitor onboarding pipeline
  • Drive performance against key metrics
  • Lead, develop, and support a team
  • Collaborate with internal teams
  • Experience managing high-volume onboarding pipelines

Nice-to-have

  • Inspire a team and lead by example
  • Customer-centric individual
  • High EQ and interpersonal skills
  • Ability to lead teams through change

Key Requirements

  • Track record of strong and consistent performance
  • Experience managing high-volume onboarding pipelines (35+ customers)
  • Strong operational mindset
  • Proven ability to drive accountability and process adherence
  • Strong analytical skills
  • Excellent written and verbal communication skills
  • Outstanding organizational, scheduling, and time management skills
  • Demonstrated leadership capability

Work Rights

Not specified

Tailored Resume

Cover Letter