Customer Service Manager - Coles Supermarkets - Springfield Ori
Coles Supermarkets Australia Pty Ltd
Springfield, , Australia
Base: not specified; bonus/equity: not specified; ...
On-site
Leadership and team coaching
Customer service management
Fast-paced customer facing environment
As a Leader, you’ll see the impact of your work connecting to customers and the communities we serve
Job Summary
As a Leader, you’ll see the impact of your work connecting to customers and the communities we serve.
You’ll have full accountability for the day-to-day running of the customer service department and front of store operations.
Eligible team members receive a 5% discount all year round on supermarket and liquor purchases, with additional double discount periods and exclusive hotdeals.
Matching Summary
As a Leader, you’ll see the impact of your work connecting to customers and the communities we serve.
Salary
Base: Not specified; Bonus/Equity: Not specified; Benefits: 5% discount, double discount periods, recognition platform, training, novated car leases, share plan, paid parental leave
Skills & Requirements
Must-have
Leadership and team coaching
Customer service management
Fast-paced customer facing environment
Sales target achievement
Cost control and rostering
Health safety and wellbeing focus
Nice-to-have
Customer obsession mindset
One team culture promotion
Diversity and inclusion commitment
Key Requirements
Previous experience in customer facing roles
Proven leadership experience
Ability to meet sales targets and manage rostering