Senior Associate - Operations

WNS Global Services (Australia) Pty Ltd

Pune, India
On-site
Order to cash process knowledge
Collections and cash application tasks
Dispute management and reconciliation
The role involves independently handling collections, cash application, and dispute management tasks within the order to cash process

Job Summary

  • The role involves independently handling collections, cash application, and dispute management tasks within the order to cash process.
  • Candidates must demonstrate strong analytical thinking to identify anomalies, find root causes, and propose process improvements.
  • Success in this position requires maintaining client relationships while adhering strictly to SLAs and delivering accurate results.

Matching Summary

The role involves independently handling collections, cash application, and dispute management tasks within the order to cash process.

Skills & Requirements

Must-have

  • Order to Cash process knowledge
  • Collections and Cash Application tasks
  • Dispute Management and reconciliation
  • Voice calling for customer interaction
  • SLA adherence and TAT compliance

Nice-to-have

  • Solution oriented communication skills
  • Root cause analysis capabilities
  • Collaborative team spirit
  • Change management adaptability
  • Process improvement initiative

Key Requirements

  • B.Com degree qualification
  • Independent task handling capability
  • Compliance with TAT and accuracy standards

Work Rights

Not specified

Tailored Resume

Cover Letter