Customer Experience And Operations Manager - Bluewater

Sephora USA Inc

Dartford, GB
Competitive pyy; performance-based commission tied...
On-site
Proven leadership in retail operations
Customer experience strategy expertise
Cash and stock process management
The role involves shaping the customer journey and ensuring seamless store operations within one of Sephora's most dynamic UK locations

Job Summary

  • The role involves shaping the customer journey and ensuring seamless store operations within one of Sephora's most dynamic UK locations.
  • Candidates will lead a high-performing team by driving service standards, managing stock flow, and utilizing data to improve commercial performance.
  • Benefits include industry-leading training through Sephora University, competitive pay with performance-based commission, and a generous employee discount.

Matching Summary

The role involves shaping the customer journey and ensuring seamless store operations within one of Sephora's most dynamic UK locations.

Salary

Competitive pay; Performance-based commission tied to collective store success; Annual salary reviews based on performance

Skills & Requirements

Must-have

  • Proven leadership in retail operations
  • Customer experience strategy expertise
  • Cash and stock process management
  • CRM and analytics tool proficiency
  • Team coaching and development skills

Nice-to-have

  • Passion for beauty and inclusivity
  • Experience with omnichannel retail
  • Strong analytical problem solving
  • Ability to work flexible hours
  • Cross-functional collaboration skills

Key Requirements

  • Proven leadership experience across customer experience or retail operations
  • Strong organizational and time management skills
  • Flexibility to work evenings, weekends, and peak trading periods

Work Rights

Not specified

Tailored Resume

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