Leominster Animal Hospital is seeking a Customer Service Lead to supervise their front desk team, ensuring high-quality client experiences while fostering a positive work environment. The ideal candidate should possess strong leadership skills, extensive customer service experience, and the ability to communicate effectively with both clients and team members
Job Summary
The role involves leading a front desk team to ensure compassionate, high-quality client experiences.
Responsibilities include training new staff, managing schedules, and handling escalated client concerns with professionalism.
The company offers competitive pay, performance bonuses, 401(k) matching, and comprehensive health benefits.
Matching Summary
Match Score: 85
Leominster Animal Hospital is seeking a Customer Service Lead to supervise their front desk team, ensuring high-quality client experiences while fostering a positive work environment. The ideal candidate should possess strong leadership skills, extensive customer service experience, and the ability to communicate effectively with both clients and team members.
Salary
Competitive pay; Performance bonuses available; 401(k) matching included
Skills & Requirements
Must-have
Previous supervisory or leadership experience
Strong communication and empathy skills
Experience in customer service environments
Nice-to-have
Veterinary or medical industry background
Ability to work in fast-paced settings
Passion for animal welfare and client care
Key Requirements
Prior customer service and supervisory experience required