UpKeep is building the world's first AI-first CMMS to reinvent how physical assets are maintained
Job Summary
UpKeep is building the world's first AI-first CMMS to reinvent how physical assets are maintained.
The Sr. Customer Success Manager will manage a dedicated book of business within a high-touch engagement model to drive product adoption and maximize customer value.
Employees receive competitive compensation, meaningful equity ownership, and benefits supporting health and long-term growth.
Matching Summary
UpKeep is building the world's first AI-first CMMS to reinvent how physical assets are maintained.
Salary
Competitive comp; Meaningful ownership/equity; Benefits supporting health and focus
Skills & Requirements
Must-have
2+ years customer success experience
Salesforce experience required
SaaS company background
Manage high-touch account portfolio
Drive revenue retention and expansion
Nice-to-have
Bachelor's degree in business or communications
Experience with Gartner or G2 rankings
Ability to travel quarterly for onsite visits
Strong relationship management skills
Self-starter in fast-paced environments
Key Requirements
Bachelor's Degree a plus
2+ years in customer-facing role
Experience with Salesforce
Experience with cloud-based SaaS companies
Track record with Gross/Net Revenue Retention metrics