Customer Management Associate

MediCard Phils., Inc.

Handles telephone inquiries promptly
Validates outpatient consultations
Coordinates with underwriting department
The role is responsible to provide assistance to all phone-in inquiries regarding customer assistance, complaints, and membership status

Job Summary

  • The role is responsible to provide assistance to all phone-in inquiries regarding customer assistance, complaints, and membership status.
  • MediCard boasts more than half a million members and over 54,000 accredited doctors nationwide.
  • Candidates must be able to entertain an average of at least 6 patients per hour as assessed per week and per month.

Matching Summary

The role is responsible to provide assistance to all phone-in inquiries regarding customer assistance, complaints, and membership status.

Skills & Requirements

Must-have

  • Handles telephone inquiries promptly
  • Validates outpatient consultations
  • Coordinates with Underwriting Department
  • Logs customer complaints using forms
  • Processes at least 6 patients per hour

Nice-to-have

  • Assertive and dynamic personality
  • Energetic individual
  • Ability to coordinate with other departments
  • Service-oriented mindset

Key Requirements

  • None specified in text
  • Must provide personal data for application

Work Rights

Not specified

Tailored Resume

Cover Letter