Front Office Shift Leader

IBIS London City Shoreditch

Shoreditch, London, United Kingdom
Base: £14.63ph; bonus/equity: not specified; benef...
On-site
Guest satisfaction focus
High quality services
Department policies and procedures
Our mission at IBIS London City Shoreditch is to create memorable moments for our guests, by connecting hearts from arrival to farewell

Job Summary

  • Our mission at IBIS London City Shoreditch is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
  • As our next Reception Shift Leader, you will welcome the guests and provides support and leadership to all Reception Team Members.
  • You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests.

Matching Summary

Our mission at IBIS London City Shoreditch is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

Salary

Base: £14.63/hour; Bonus/Equity: Not specified; Benefits: Free night stays in UK hotels, 30% discount in Accor Restaurants, Bonus Breaks Vouchers, Pension Scheme, Talent gym access, Additional holidays with service, Complimentary meals on duty

Skills & Requirements

Must-have

  • Guest satisfaction focus
  • High quality services
  • Department policies and procedures
  • Lead and supervise operations
  • Handle guest concerns
  • Fluent in English

Nice-to-have

  • Service focused personality
  • Creative chefs
  • High energy fun team
  • Inclusive and sustainable world initiatives

Key Requirements

  • Previous leadership role experience
  • Experience with FOLS/ OPERA or related system
  • Eligible to live and work in the UK
  • Possession of a current work visa

Work Rights

Must be eligible to live and work in the UK

Tailored Resume

Cover Letter