Customer Experience Associate - Future Opportunities (richmond Hill, Aurora, Newmarket)
TD Bank
Newmarket, Ontario, Canada
$22.50 - $28.33 cad; not specified; not specified ...
Customer service transactions
Provide information and advice
Understand customer needs
TD Canada Trust is the frontline of TD Bank, striving to build deep and long-lasting relationships with customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions
Job Summary
TD Canada Trust is the frontline of TD Bank, striving to build deep and long-lasting relationships with customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions.
In this role, you will process financial transactions, understand and determine customer needs to recommend solutions, and respond and resolve customer concerns using standard procedures.
TD is committed to providing fair and equitable compensation opportunities, growth opportunities, and skill development, with a Total Rewards package that reflects investments in colleagues' financial, physical, and mental well-being.
Matching Summary
TD Canada Trust is the frontline of TD Bank, striving to build deep and long-lasting relationships with customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions.
Salary
$22.50 - $28.33 CAD; Not specified; Not specified
Skills & Requirements
Must-have
Customer service transactions
Provide information and advice
Understand customer needs
Recommend banking solutions
Process financial transactions accurately
Resolve customer concerns
Nice-to-have
Think like a customer
Act like an Owner
Innovate with purpose
Execute with Speed and Impact
Build positive work environment
Promote team effectiveness
Key Requirements
High School diploma and/or 1+ years of relevant experience
Undergraduate degree or equivalent is an asset
Strong administration, organizational, planning and time management skills
Hands on knowledge of using MS Office and internet
Accuracy and detail orientation
Dynamic communicator with established customer experience skills