Customer Service Representative - Kingston, Jamaica

Ecolab Pty Ltd

Kingston, Jamaica
Not specified; not specified; comprehensive benefi...
Not specified (assumed in-office based on the nature of the role).
Process 60-100 inbound calls daily
Manage outbound calls based on volume
Solid problem solving and interpersonal skills
Ecolab is seeking a Customer Service Representative for their Kingston, Jamaica location. The role involves managing customer inquiries and processing calls, while providing opportunities for professional development within a supportive team environment

Job Summary

  • Join a dynamic team at Ecolab where members love their work and enjoy each other's company.
  • The role involves processing 60-100 inbound calls per day while managing outbound calls and developing technical proficiency in dispenser systems.
  • Employees receive comprehensive benefits starting on day one and have opportunities for advancement within a stable, growing global Fortune 500 company.

Matching Summary

Match Score: 75

Ecolab is seeking a Customer Service Representative for their Kingston, Jamaica location. The role involves managing customer inquiries and processing calls, while providing opportunities for professional development within a supportive team environment.

Salary

Not specified; Not specified; Comprehensive benefits package starting day 1

Skills & Requirements

Must-have

  • Process 60-100 inbound calls daily
  • Manage outbound calls based on volume
  • Solid problem solving and interpersonal skills
  • Handle all calls in prompt and courteous manner
  • Maintain working knowledge of products and tools
  • Complete call on screen accurately while speaking
  • Proficient in Windows and Customer Service software
  • Prior experience utilizing multi-line telephone system

Nice-to-have

  • Bachelor's degree completed or in process
  • Ability to interact professionally with others
  • Work independently in fast-paced environment
  • Excellent verbal and written communication skills
  • Highly dependable team player
  • Ability to prioritize workload effectively
  • Fluent in additional languages
  • SAP knowledge

Key Requirements

  • High school qualifications or equivalent
  • No immigration sponsorship available
  • Prior experience with multi-line telephone system

Work Rights

Must be eligible to work without sponsorship

Tailored Resume

Cover Letter