Marketing Technologies Solution Owner : Customer Service / Case Management
Roche
Basel, Switzerland
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5-10 years pharma/biotech experience
Customer service case management domain knowledge
Salesforce service cloud or veeva platform expertise
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Roche is seeking a Marketing Technologies Solution Owner to lead the development of an integrated MarTech ecosystem, enhancing customer interactions and improving patient outcomes. The ideal candidate will have significant experience in the pharmaceutical or biotech industry, particularly in customer service and case management, along with strong leadership skills and a mastery of marketing technologies.
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Job Summary
The role involves defining the roadmap for a centralized, scalable customer-centric ecosystem across global and regional levels.
Candidates must lead a high-performing team of Product Managers and Business Process Managers while bridging gaps between IT and business strategy.
Roche offers a culture that encourages personal expression and values contributions to delivering better patient outcomes through technology.
Matching Summary
Match Score: 75
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Roche is seeking a Marketing Technologies Solution Owner to lead the development of an integrated MarTech ecosystem, enhancing customer interactions and improving patient outcomes. The ideal candidate will have significant experience in the pharmaceutical or biotech industry, particularly in customer service and case management, along with strong leadership skills and a mastery of marketing technologies.
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Skills & Requirements
Must-have
5-10 years Pharma/Biotech experience
Customer Service Case Management domain knowledge
Salesforce Service Cloud or Veeva platform expertise
Scaled Agile (SAFe) proficiency
Direct people management of Product Managers
Nice-to-have
AI and automation innovation champion
Miro/FigJam process design workshop skills
Global matrixed team leadership experience
VACC leadership principles alignment
Advanced Analytics background
Key Requirements
University degree required; MBA preferred
3+ years direct people management OR 10+ years leading large teams