Customer Support Officer

Assure

Pialba, Australia
Not specified; not specified; benefits include wor...
**
Proven experience in de-escalating tense interactions
Familiarity with crms and customer databases
Background in complex call centre or retail
** Assure is seeking a Customer Support Officer for its Pialba, Australia location, emphasizing a passion for customer service and the ability to thrive in fast-paced environments. The role involves being the first point of contact for customers, addressing queries, and ensuring high-quality interactions while meeting performance targets. Applicants are required to complete a skills assessment as part of the application process. **

Job Summary

  • You will act as the first point of contact for valued customers, scheduling appointments and resolving queries.
  • The role requires navigating complex environments using telephony and CRM systems with precision and care.
  • Employees enjoy benefits including work-life balance with no weekends, discounted health insurance, and car leasing packages.

Matching Summary

Match Score: 75

** Assure is seeking a Customer Support Officer for its Pialba, Australia location, emphasizing a passion for customer service and the ability to thrive in fast-paced environments. The role involves being the first point of contact for customers, addressing queries, and ensuring high-quality interactions while meeting performance targets. Applicants are required to complete a skills assessment as part of the application process. **

Salary

Not specified; Not specified; Benefits include worklife balance, additional leave purchase, health insurance, car leasing, parental leave

Skills & Requirements

Must-have

  • Proven experience in de-escalating tense interactions
  • Familiarity with CRMs and customer databases
  • Background in complex call centre or retail
  • Experience working with KPIs and performance targets

Nice-to-have

  • Genuine empathy for people
  • Strong problem-solving and critical thinking ability
  • Collaborative team player in multi-site environments
  • Exceptional attention to detail and organisational skills

Key Requirements

  • NDIS Worker Screen Check
  • National Police Check
  • Successful completion of pre-employment checks

Work Rights

Not specified

Tailored Resume

Cover Letter