The QA Specialist plays a critical role in safeguarding and continuously improving service quality across operations
Job Summary
The QA Specialist plays a critical role in safeguarding and continuously improving service quality across operations.
This role ensures quality frameworks, scoring conventions, and audit processes are consistently applied to meet client, operational, and business standards.
Working closely with Operations and Operational Excellence, the QA Specialist drives insight-led improvements that support performance, capability uplift, and sustainable outcomes.
Matching Summary
The QA Specialist plays a critical role in safeguarding and continuously improving service quality across operations.
Skills & Requirements
Must-have
Apply quality assurance standards
Conduct regular quality audits
Analyse audit results
Produce clear, accurate reporting
Implement corrective and preventative actions
Drive continuous improvement initiatives
Nice-to-have
Curious and Clever mindset
Entrepreneurial Energy
Fast with Intent
Laugh and Learn attitude
Teamwork and innovation
Key Requirements
Apply and reinforce Quality Assurance standards
Design and deliver quality enablement initiatives
Experience in a fast-paced operational environment