TR FORMAC PTE LTD is seeking a Customer Care Executive responsible for enhancing customer interactions, resolving issues, and providing sales support to ensure a positive customer experience. The ideal candidate will possess strong communication skills and critical thinking abilities to address customer needs effectively
Job Summary
The Customer Care Executive is responsible for managing customer interactions and resolving issues across various communication channels.
This role requires maintaining accurate records of all inquiries and resolutions to track feedback and improve service quality.
The position involves collaborating with sales and technical departments while assisting in promoting products and upselling opportunities.
Matching Summary
Match Score: 85
TR FORMAC PTE LTD is seeking a Customer Care Executive responsible for enhancing customer interactions, resolving issues, and providing sales support to ensure a positive customer experience. The ideal candidate will possess strong communication skills and critical thinking abilities to address customer needs effectively.
Skills & Requirements
Must-have
Strong verbal and written communication skills
Efficient complaint and inquiry resolution
Accurate customer interaction record keeping
Nice-to-have
Critical thinking for problem solving
Emotional intelligence during challenges
Familiarity with customer interaction tools
Key Requirements
Strong verbal and written communication skills
Ability to think critically and resolve issues efficiently
Understanding of customer emotions and calm demeanor