Customer Success Associate

Wolters Kluwer

Clayton, MO, United States
Base: $34,300.00 - $57,400.00 usd; bonus/equity: e...
Onsite
Proactive customer onboarding support
Intermediate problem-solving skills
Advanced crm tool proficiency
As a Customer Success Associate, you will take a proactive role in ensuring customers are engaged and satisfied while supporting the entire customer lifecycle

Job Summary

  • As a Customer Success Associate, you will take a proactive role in ensuring customers are engaged and satisfied while supporting the entire customer lifecycle.
  • Wolters Kluwer offers a wide variety of competitive benefits and programs including Medical, Dental, Vision Plans, 401(k), Tuition Assistance, and Paid Parental Leave.
  • The interview process emphasizes authenticity by prohibiting AI assistance and includes in-person interviews to maintain integrity.

Matching Summary

As a Customer Success Associate, you will take a proactive role in ensuring customers are engaged and satisfied while supporting the entire customer lifecycle.

Salary

Base: $34,300.00 - $57,400.00 USD; Bonus/Equity: Eligible for Bonus; Benefits: Medical, Dental, Vision, 401(k), Tuition Assistance, Paid Parental Leave

Skills & Requirements

Must-have

  • Proactive customer onboarding support
  • Intermediate problem-solving skills
  • Advanced CRM tool proficiency
  • Customer performance data analysis
  • Strong verbal and written communication

Nice-to-have

  • Collaboration with internal teams
  • Feedback implementation skills
  • Empathy and customer focus
  • Training and guidance delivery

Key Requirements

  • Experience with customer renewals and upselling
  • Ability to meet implementation schedules and budgets
  • Proficiency in documenting interactions in CRM
  • Work authorization for United States

Work Rights

Not specified

Tailored Resume

Cover Letter