Sr Member Services Representative

State Employees' Credit Union

Broad knowledge of branch operations
Comprehensive understanding of msr responsibilities
Resolve problems across delivery channels
Assist in training and mentoring less experienced staff in all MSR duties

Job Summary

  • Assist in training and mentoring less experienced staff in all MSR duties.
  • Coordinate daily balancing of vault, ATMs, cash dispensers, coin sorters, and mobile deposits.
  • Provide employee support in resolving member and procedural problems and research member complaints.

Matching Summary

Assist in training and mentoring less experienced staff in all MSR duties.

Skills & Requirements

Must-have

  • Broad knowledge of branch operations
  • Comprehensive understanding of MSR responsibilities
  • Resolve problems across delivery channels
  • Critical thinking and problem-solving
  • Process member transactions
  • Balance cash drawer and vault
  • Maintain member confidentiality

Nice-to-have

  • People Helping People philosophy
  • Positive attitude and professional demeanor
  • Community engagement
  • Team player

Key Requirements

  • High school diploma or GED
  • Minimum 4 years directly related experience
  • Ability to work independently and as part of a team
  • Effective listening and communication skills
  • Effective time management skills

Work Rights

Not specified

Tailored Resume

Cover Letter