Everpro - Customer Support Representative (remote, Us)

Briostack

United States
Base: $18.00 - $20.00 ph; bonus/equity: not specif...
Hybrid
Field incoming calls, chats, and emails
Provide support, training and guidance
Nurture customer relationships
You will be responsible to field incoming calls, emails, and chats to address any questions our customers may have

Job Summary

  • You will be responsible to field incoming calls, emails, and chats to address any questions our customers may have.
  • Briostack is a small but quickly growing software as a service company, recently acquired by EverCommerce.
  • Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid.

Matching Summary

You will be responsible to field incoming calls, emails, and chats to address any questions our customers may have.

Salary

Base: $18.00 - $20.00 per hour; Bonus/Equity: Not specified; Benefits: Day 1 access to robust health and wellness benefits, 401k with up to 4% match, FTO, Employee Stock Purchase Program

Skills & Requirements

Must-have

  • field incoming calls, chats, and emails
  • provide support, training and guidance
  • nurture customer relationships
  • work across department boundaries
  • increase knowledge of software and industry

Nice-to-have

  • customer service professional at heart
  • highly organized
  • motivated by client successes
  • building a world-class engineering team

Key Requirements

  • Delivery of technology training
  • manage multiple projects with tight deadlines
  • Customer service/support experience
  • High attention to detail
  • Excellent written and verbal communication
  • Ability to prioritize and organize tasks

Work Rights

Must be eligible to work without sponsorship

Tailored Resume

Cover Letter