You will be responsible for managing the dispute resolution processes in Italy, as well as drawing insights from the cases to identify lessons learnt and to make sure we continue to listen, act and learn
Job Summary
You will be responsible for managing the dispute resolution processes in Italy, as well as drawing insights from the cases to identify lessons learnt and to make sure we continue to listen, act and learn.
Engage directly with local regulator (IVASS) to manage ombudsman complaints through resolution.
At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office.
Matching Summary
You will be responsible for managing the dispute resolution processes in Italy, as well as drawing insights from the cases to identify lessons learnt and to make sure we continue to listen, act and learn.
Skills & Requirements
Must-have
Dispute resolution experience
Insurance industry experience
Italian and English communication
Regulatory timeframes adherence
Root cause analysis
Process improvement identification
Nice-to-have
Customer relationship building
Stakeholder engagement
Service excellence drive
Risk-aware prioritization
Key Requirements
Strong dispute resolution experience
Italian and English language proficiency
Working understanding of Italian complaint handling regulations