Journey Optimization Lead, Vp

Barclays

Pune, India
Journey design experience
Process optimisation expertise
Target operating models tom design
This role is central to shaping Target Operating Models, eliminating process debt, and embedding intelligent automation and AI solutions across Barclays UK Business Banking

Job Summary

  • This role is central to shaping Target Operating Models, eliminating process debt, and embedding intelligent automation and AI solutions across Barclays UK Business Banking.
  • The successful candidate will drive measurable improvements in customer experience, operational efficiency, and control effectiveness aligned with the bank's transformation strategy.
  • As a Vice President, you are expected to contribute or set strategy, manage resources and budgets, and demonstrate the LEAD behaviours of listening, energising, aligning, and developing others.

Matching Summary

This role is central to shaping Target Operating Models, eliminating process debt, and embedding intelligent automation and AI solutions across Barclays UK Business Banking.

Skills & Requirements

Must-have

  • Journey design experience
  • Process optimisation expertise
  • Target Operating Models TOM design
  • Figma Visio Blueworks Live tools
  • RPA and AI automation knowledge
  • Lean Six Sigma certification
  • Agile delivery experience

Nice-to-have

  • Salesforce Agentforce experience
  • Power BI workflow analysis
  • Mentoring transformation teams
  • Influencing senior stakeholders
  • Matrixed organisation navigation
  • Customer-centric transformation focus

Key Requirements

  • Certified Lean Six Sigma Green Belt or higher
  • Proven financial services journey design experience
  • Deep understanding of regulatory frameworks KYC AML Consumer Duty
  • Hands-on expertise with process design tools
  • Working knowledge of automation technologies RPA GenAI

Work Rights

Not specified

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