Customer Journey Manager – Data – Credit Cards Platform

Lloyds Banking Group

Chester, England, United Kingdom
Base: £61,344 - £68,160; bonus/equity: not specifi...
Hybrid (minimum 2 days per week in the office)
Customer journey mapping
Data-driven decision making
Process improvement experience
Lloyds Banking Group is seeking a Customer Journey Manager for their Data team focused on the Credit Cards Platform. The role involves optimizing customer experiences through data-driven insights and collaboration across various teams, emphasizing process improvements and technology integration

Job Summary

  • The Customer Journey Manager is essential for product development and optimizing customer experiences.
  • You will lead continuous improvement efforts and ensure journey efficiency across functional boundaries.
  • Join a team focused on transforming finance for good and creating a diverse, inclusive workplace.

Matching Summary

Match Score: 85

Lloyds Banking Group is seeking a Customer Journey Manager for their Data team focused on the Credit Cards Platform. The role involves optimizing customer experiences through data-driven insights and collaboration across various teams, emphasizing process improvements and technology integration.

Salary

Base: £61,344 - £68,160; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer journey mapping
  • Data-driven decision making
  • Process improvement experience

Nice-to-have

  • Agile/Scrum methodologies experience
  • Strong analytical skills
  • Collaboration with stakeholders

Key Requirements

  • 3 years in product management
  • Experience with GCP technology
  • Understanding of data management systems

Work Rights

Not specified

Tailored Resume

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