Experience in airport, airline, or transportation industry
Strong understanding of itil v4 service strategy and design
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The Continuous Support Services Improvement Lead at Amadeus is responsible for optimizing and evolving the AirOps Service Offering to ensure operational efficiency and customer satisfaction. This fully remote role requires extensive experience in service management, particularly within the airport or transportation industries, and focuses on developing scalable service models and continuous improvement initiatives.
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Job Summary
The role is responsible for defining, evolving, and optimizing the Amadeus AirOps Service Offering across airports and border authority customers.
This position owns the development and continuous evolution of the AirOps Service Catalogue, ensuring services are commercially viable and scalable worldwide.
The incumbent must align operational practices with ITIL service lifecycle standards while driving measurable ROI and margin sustainability.
Matching Summary
Match Score: 75
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The Continuous Support Services Improvement Lead at Amadeus is responsible for optimizing and evolving the AirOps Service Offering to ensure operational efficiency and customer satisfaction. This fully remote role requires extensive experience in service management, particularly within the airport or transportation industries, and focuses on developing scalable service models and continuous improvement initiatives.
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Skills & Requirements
Must-have
5+ years in Service Management or ITSM roles
Experience in airport, airline, or transportation industry
Strong understanding of ITIL v4 Service Strategy and Design
Proven experience designing global service models
Data analysis and cost-benefit study capabilities
Nice-to-have
Experience supporting pre-sales and RFP responses
Lean and Continuous Improvement knowledge
Prince2 or PMP certification
Experience with managed services and outsourcing models
Strategic influence on product evolution
Key Requirements
ITIL v4 Foundation certification (required)
5+ years of relevant Service Management experience
Background in regulated industries like aviation or transport