Sr Business Process Analyst - Knowledge Management And Ai

BillGO

Pune, India
Fully remote
Analyze knowledge usage and trends
Integrate knowledge management system
Map, analyze, and evaluate support processes
We’re shaping the future of work so teams can reach their potential and focus on what matters most

Job Summary

  • We’re shaping the future of work so teams can reach their potential and focus on what matters most.
  • This adaptive, agile self-starter will develop a deep understanding of Support’s business priorities and day-to-day operations, collaborate closely with cross-functional teams across Support and other Workday groups, and leverage data, knowledge frameworks, and emerging AI technologies to deliver recommendations aligned with business goals and drive meaningful, measurable change.
  • With Flex Work, we’re combining the best of both worlds: in-person time and remote.

Matching Summary

We’re shaping the future of work so teams can reach their potential and focus on what matters most.

Skills & Requirements

Must-have

  • Analyze knowledge usage and trends
  • Integrate knowledge management system
  • Map, analyze, and evaluate support processes
  • Process improvement initiatives
  • Develop clear process documentation
  • Analyze data, logs, and system configurations

Nice-to-have

  • Curious minds and courageous collaborators
  • Sun-drenched optimism and drive
  • Empathy and shared enthusiasm
  • Agile self-starter
  • Continuous learning

Key Requirements

  • 8+ years Business Process Analyst experience
  • 5+ years knowledge management tools/processes/KCS
  • 2+ years SQL and data visualization tools
  • Bachelor's degree or equivalent experience
  • Experience with AI chatbot/automated systems
  • Experience with BPMN, Lean, Six Sigma

Work Rights

Not specified

Tailored Resume

Cover Letter