The role focuses on delivering advanced cloud services and ensuring operational excellence across multiple client environments within a managed services framework
Job Summary
The role focuses on delivering advanced cloud services and ensuring operational excellence across multiple client environments within a managed services framework.
Candidates must possess deep expertise in ITIL processes, including incident, problem, and change management, to handle escalated cloud incidents effectively.
The position requires managing L2/L3 support activities while utilizing automation tools like Terraform and Ansible to optimize infrastructure stability.
Matching Summary
The role focuses on delivering advanced cloud services and ensuring operational excellence across multiple client environments within a managed services framework.
Skills & Requirements
Must-have
L2/L3 cloud support activities
ITIL incident problem change management
IaaS and PaaS services expertise
Root cause analysis for critical incidents
Infrastructure as Code technologies
Nice-to-have
DevOps tools and CI/CD pipelines
Strong analytical and critical-thinking skills
Ability to manage multiple clients simultaneously
Excellent communication and customer service
Proactive monitoring of cloud services
Key Requirements
7+ years experience in cloud environments
Bachelor's degree in Computer Science or related field
Required Cloud Architect Professional or Operations certification
Desirable ITIL Foundation or Intermediate certifications