Senior Technical Support Engineer

Workday

Japan
Hybrid (50% in-office)
3+ years saas technical support experience
Fluent bilingual japanese and english skills
Splunk kibana grafana troubleshooting tools
Workday is seeking a Senior Technical Support Engineer for a hybrid role in Japan, focusing on resolving complex technical challenges for customers. The candidate should possess strong problem-solving skills, bilingual proficiency in Japanese and English, and a background in SaaS solutions. ###

Job Summary

  • This role involves diagnosing complex software issues and collaborating with stakeholders to deliver solutions for Fortune 500 customers.
  • The position requires fluency in both Japanese and English to serve as a key technical partner for major strategic clients in Japan.
  • Candidates will utilize monitoring tools like Splunk, Kibana, and Grafana to troubleshoot performance and connectivity issues within a hybrid work environment.

Matching Summary

Match Score: 85

Workday is seeking a Senior Technical Support Engineer for a hybrid role in Japan, focusing on resolving complex technical challenges for customers. The candidate should possess strong problem-solving skills, bilingual proficiency in Japanese and English, and a background in SaaS solutions. ###

Skills & Requirements

Must-have

  • 3+ years SaaS technical support experience
  • Fluent bilingual Japanese and English skills
  • Splunk Kibana Grafana troubleshooting tools
  • Configurable Security and Integration expertise
  • Workday Salesforce JIRA ticketing systems

Nice-to-have

  • Strong analytical and problem-solving skills
  • Ability to collaborate with global teams
  • Experience with cloud-native large scale systems
  • Confident verbal and written communication
  • Track record of managing urgent priority issues

Key Requirements

  • 3+ years proven technical support experience
  • Bilingual fluency in Japanese and English required
  • Experience with Workday or similar SaaS platforms

Work Rights

Not specified

Tailored Resume

Cover Letter