Job Summary

• This role provides leadership to improve the client end-to-end experience across North America and Latin America for mid-sized companies.
• The incumbent will manage key activity in CX platforms including Client Sentiment and Issue Pipeline to resolve systemic issues and minimize rejections.
• Citi offers competitive benefits including medical, dental, vision coverage, 401(k), life insurance, and paid time off packages.

Matching Summary

Salary

Base: $163,600.00 - $245,400.00; Bonus/Equity: Discretionary and formulaic incentive and retention awards available; Benefits: Medical, dental, vision, 401(k), life, accident, disability, wellness programs, and paid time off

Skills & Requirements

Key Requirements

• Bachelor's degree required
• Master's degree preferred
• 5+ years of relevant experience
• Experience managing cross-functional areas
• Working knowledge of business cycles

Work Rights