Customer Banking Specialist - Melton

CommBank

Melton, Victoria, Australia
Predetermined roster
Exceptional customer service delivery
In-depth customer conversations
Process credit product applications
CommBank is seeking a Customer Banking Specialist for their Melton branch, responsible for delivering exceptional banking experiences to customers. The ideal candidate should possess strong customer service skills, preferably in financial services, and have a genuine interest in helping customers improve their financial wellbeing

Job Summary

  • As the Customer Banking Specialist in our Melton Branch you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
  • Support customers with enquiries, maintenance on accounts and process applications for credit products, complete Financial Health Checks to assess customers’ financial needs and identify any changes.
  • Provide options for the customer through education & demonstration of our in-branch technology and digital banking options and problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture.

Matching Summary

Match Score: 85

CommBank is seeking a Customer Banking Specialist for their Melton branch, responsible for delivering exceptional banking experiences to customers. The ideal candidate should possess strong customer service skills, preferably in financial services, and have a genuine interest in helping customers improve their financial wellbeing.

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • In-depth customer conversations
  • Process credit product applications
  • Demonstrate in-branch technology
  • Problem solve and provide solutions

Nice-to-have

  • Financial services or hospitality experience
  • Articulate financial terms clearly
  • Ask the right questions
  • Act with integrity
  • Customer at the centre of everything

Key Requirements

  • Proven experience delivering exceptional Customer Service
  • Excellent communication skills
  • Ability to work in a busy retail environment

Work Rights

Not specified

Tailored Resume

Cover Letter