Substantial customer service experience in financial services
Excellent written english and traditional chinese communication
Verbal fluency in english, cantonese, and mandarin
The role involves managing the complaints process by taking ownership of individual cases and resolving them satisfactorily in accordance with regulatory requirements
Job Summary
The role involves managing the complaints process by taking ownership of individual cases and resolving them satisfactorily in accordance with regulatory requirements.
Bupa Global is a health insurer focused on providing premium international coverage to customers around the world without shareholders.
The position requires excellent communication skills in English, Cantonese, and Mandarin to effectively liaise with stakeholders and resolve issues.
Matching Summary
The role involves managing the complaints process by taking ownership of individual cases and resolving them satisfactorily in accordance with regulatory requirements.
Skills & Requirements
Must-have
Substantial customer service experience in financial services
Excellent written English and Traditional Chinese communication
Verbal fluency in English, Cantonese, and Mandarin
Experience with regulatory compliance and TCF principles
Strong problem-solving and decision-making skills
Nice-to-have
Previous complaint handling experience preferred
Willingness to take ownership of cases
Passion for solving customer problems
Ability to adapt to changing working practices
Proactive approach to building customer relationships
Key Requirements
Substantial experience in financial services customer service