Product Experience Support Manager, Customer Support
Extendicareporthope
Unknown
Customer support representation in product teams
Service readiness process management
Cross-regional collaboration with development centers
You will act as the voice of the customer in product development core teams to ensure new products and software are customer-ready and easily supportable
Job Summary
You will act as the voice of the customer in product development core teams to ensure new products and software are customer-ready and easily supportable.
The role involves managing service readiness processes for notebooks, desktop PCs, and other assigned programs to ensure support teams and systems are prepared at product launch.
Collaboration with global development centers in Taiwan, China, America, and EMEA is essential to develop competitive service models and strategies.
Matching Summary
You will act as the voice of the customer in product development core teams to ensure new products and software are customer-ready and easily supportable.
Skills & Requirements
Must-have
Customer support representation in product teams
Service readiness process management
Cross-regional collaboration with development centers
Warranty and service budget monitoring
Product design influence for serviceability
Nice-to-have
Gaming PC and service field experience
Advocate generation to generation product improvement
Risk management and metrics monitoring
Key Requirements
5+ years program management experience in NB/PC/Mobile phone industry
Bachelor's or Master's degree in Business Management, Engineering, or Computer Sciences
Very good English communication skills for daily calls