$16 an hour; bonus/equity: not specified; benefits...
Fully remote (within one hour of piv office)
3+ years of call center experience
Ability to manage multiple tasks
Strong analytical and problem-solving skills
IronMountain Solutions is seeking a motivated Inbound Call Center Representative to manage customer inquiries and document information related to alleged criminal or suspicious activity. This full-time position requires strong multitasking abilities and at least three years of call center experience, with a focus on customer service and process improvement
Job Summary
The role requires answering and managing incoming calls and online tips from the public.
Candidates must gather, clarify, and document information related to alleged criminal or suspicious activity.
The position offers a fully remote work environment with a focus on customer service.
Matching Summary
Match Score: 75
IronMountain Solutions is seeking a motivated Inbound Call Center Representative to manage customer inquiries and document information related to alleged criminal or suspicious activity. This full-time position requires strong multitasking abilities and at least three years of call center experience, with a focus on customer service and process improvement.
Salary
$16 an hour; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
3+ years of call center experience
Ability to manage multiple tasks
Strong analytical and problem-solving skills
Experience using telephony systems
Nice-to-have
Proactive support and process improvement
Excellent verbal and written communication
Experience training new representatives
Key Requirements
Associate’s degree required
Experience resolving complex customer issues
Ability to work independently with minimal supervision