Scheduler - Lv Trop. Family Med Cl - Full Time 12 Hour Rotating Shift (non-exempt) (non-union)
adminit.usc.edu
$21.00 – $29.77 ph
Patient appointment scheduling
Patient registration
Customer service excellence
The Scheduler performs clerical and communication functions in the department/clinic, scheduling patient appointments, providing reception, answering phones, and registering new patients
Job Summary
The Scheduler performs clerical and communication functions in the department/clinic, scheduling patient appointments, providing reception, answering phones, and registering new patients.
This position demonstrates excellent customer services techniques, meets and greets patients, answers patient calls, identifies and clarifies patients' needs and desires, confirms patient's identity and eligibility, obtains required signatures from patients, schedules patients for appointments, and answers patient's questions.
Essential Duties include acting as the positive “face” of the Health Center, supporting center operations by greeting and checking in patients, scheduling appointments, and other front desk functions.
Matching Summary
The Scheduler performs clerical and communication functions in the department/clinic, scheduling patient appointments, providing reception, answering phones, and registering new patients.
Salary
$21.00 – $29.77 per hour
Skills & Requirements
Must-have
Patient appointment scheduling
Patient registration
Customer service excellence
Medical terminology understanding
Answering patient calls
Handling patient requests
Nice-to-have
Advocate/liaison for patients
Care coordinator duties
Superior customer service experience
Key Requirements
High school or equivalent
Understanding of medical terminology
Ability to interview patients and interface with physicians