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Diversey is seeking a Front Office Consultant for Customer Assistance, targeting candidates from protected categories as defined by Law 68/99. The role involves providing technical support and operational assistance to customers, with a focus on excellent service and problem-solving.
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Job Summary
You will be the first point of contact for customers, providing direct technical assistance, operational support, and managing requests via phone and digital tools.
The role involves basic technical support for TASKI machines, professional dishwashers, or laundries, requiring an understanding of electrical and hydraulic components.
Diversey offers comprehensive training, online portal access, detailed guides, and opportunities for professional growth and career advancement.
Matching Summary
Match Score: 75
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Diversey is seeking a Front Office Consultant for Customer Assistance, targeting candidates from protected categories as defined by Law 68/99. The role involves providing technical support and operational assistance to customers, with a focus on excellent service and problem-solving.
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Skills & Requirements
Must-have
Customer Service
Technical Assistance
SAP
Microsoft Office 365
Outlook
Professionalism under pressure
Nice-to-have
Proactive problem-solving
Interest in technology
Collaborative environment
Customer-focused approach
Key Requirements
Belonging to Protected Categories (Law 68/99)
Fluent Italian language skills
Experience in technical assistance or customer service
Familiarity with SAP (MM/SD), Salesforce, and Excel (Pivot, VLOOKUP)