Base: $18-$20 usd ph; bonus/equity: not specified;...
On-site
Exceptional customer service delivery
Front desk team leadership and training
Member complaint resolution skills
The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service
Job Summary
The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring facility standards are met.
Employees receive benefits including free membership for themselves and a family member, daily pay options, and comprehensive health insurance coverage.
Matching Summary
The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.
Salary
Base: $18-$20 USD per hour; Bonus/Equity: Not specified; Benefits: Free membership, health/dental/vision, 401(k) matching, daily pay
Skills & Requirements
Must-have
Exceptional customer service delivery
Front desk team leadership and training
Member complaint resolution skills
Billing issue management expertise
Facility cleanliness and safety oversight
Nice-to-have
Proven fitness industry experience
Strong interpersonal communication skills
Ability to thrive in fast-paced environment
Proficiency with fitness management software
Social media reputation management skills
Key Requirements
Must obtain CPR certification within 30 days
Must attend EōS Ethos and Customer Service Training within 30 days
Must successfully pass background check
Ability to lift more than 40 lbs routinely
Experience in customer service or front-line leadership