Help Desk Supervisor

NCR Voyix Corporation

Buenos Aires, Argentina
Lead support team leaders
Ensure sla standards met
Manage call/incident operations
The role involves leading support team leaders to ensure teams meet service level agreement objectives

Job Summary

  • The role involves leading support team leaders to ensure teams meet service level agreement objectives.
  • Responsibilities include guaranteeing Call/Incident Management operations and maintaining the knowledge base process.
  • The position requires analyzing operational effectiveness through interviews and metrics to provide input to management.

Matching Summary

The role involves leading support team leaders to ensure teams meet service level agreement objectives.

Skills & Requirements

Must-have

  • Lead support team leaders
  • Ensure SLA standards met
  • Manage Call/Incident operations
  • Maintain knowledge base process
  • Analyze operational effectiveness

Nice-to-have

  • Strong organizational acumen
  • Excellent relationship building skills
  • Adapt global processes locally
  • Participate in special projects
  • Motivate team performance

Key Requirements

  • Proficient in MS Office suite
  • Excellent verbal and written communication
  • Problem solving and analytical skills

Work Rights

Not specified

Tailored Resume

Cover Letter