The Department of Commerce, Division of Public Staff Utilities Commission, is looking for a Consumer Complaint Analyst responsible for handling consumer complaints and providing dispute resolution for issues involving regulated utility companies
Job Summary
The Department of Commerce, Division of Public Staff Utilities Commission, is looking for a Consumer Complaint Analyst responsible for handling consumer complaints and providing dispute resolution for issues involving regulated utility companies.
Staff members collaborate regularly with colleagues across multiple divisions to efficiently address and resolve consumer issues, serving as an advocate for the using and consuming public.
Benefits include health insurance, retirement plans, paid holidays, and monthly accrual of vacation and sick leave.
Matching Summary
The Department of Commerce, Division of Public Staff Utilities Commission, is looking for a Consumer Complaint Analyst responsible for handling consumer complaints and providing dispute resolution for issues involving regulated utility companies.
Salary
Recruitment Range: $39,244 - $62,000; Bonus/Equity: Not specified; Benefits: State Benefits, including health insurance, as well as retirement
Skills & Requirements
Must-have
Complaint analysis and investigation
Dispute resolution
Communication with consumers and utilities
Data analysis and problem-solving
Nice-to-have
Public service work
Collaborative team environment
Advocacy for the public
Key Requirements
Bachelor's degree or equivalent combination of education and experience
One year experience in complaint analyst work
Experience in public utility operational or regulatory environment preferred