Sme Customer Service Representative

Direct Line Group

Bristol, United Kingdom
**
Customer service and sales capability
Handling high call volumes
Working to structured kpis
** Direct Line Group is seeking a SME Customer Service Representative to provide expert sales and customer service support for small business insurance products in a hybrid work environment. The ideal candidate should possess strong customer service skills, experience in a contact center, and the ability to operate confidently in a non-scripted setting. **

Job Summary

  • As a SME Customer Service Representative, you will respond positively to customer interactions across our small business insurance products, providing expert Sales and Customer Service support.
  • Your key responsibilities include operating with a strong level of risk awareness, enabling you to work confidently in a non‑scripted environment and deliver tailored support to customers.
  • Our hybrid model offers the best of both worlds, with colleagues spending at least 50% of their month working on-site.

Matching Summary

Match Score: 75

** Direct Line Group is seeking a SME Customer Service Representative to provide expert sales and customer service support for small business insurance products in a hybrid work environment. The ideal candidate should possess strong customer service skills, experience in a contact center, and the ability to operate confidently in a non-scripted setting. **

Skills & Requirements

Must-have

  • Customer service and sales capability
  • Handling high call volumes
  • Working to structured KPIs
  • Excellent communication skills
  • Managing varied workload
  • Operating in non-scripted environment

Nice-to-have

  • Risk awareness
  • Problem-solving skills
  • Positive behaviours and professional conduct
  • Compassionate complaint handling
  • Adaptability to change

Key Requirements

  • Proven experience in contact centre or customer-facing
  • Experience working to structured KPIs
  • FCA rules and regulatory compliance

Work Rights

Not specified

Tailored Resume

Cover Letter