Sr Associate Technical Support Engineer-paradox

Workday

New York, New York, United States
Troubleshoot complex account configurations
Sql queries for data investigation
Restful api calls using postman or bruno
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us

Job Summary

  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
  • Our culture is rooted in integrity, empathy, and shared enthusiasm.
  • We are looking for someone who has a creative approach and is eager to learn, support their colleagues, and have fun.

Matching Summary

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.

Skills & Requirements

Must-have

  • Troubleshoot complex account configurations
  • SQL queries for data investigation
  • RESTful API calls using Postman or Bruno
  • XML, JSON, and CSV formats validation
  • AWS (Athena/S3), Datadog, Twilio, Sendgrid, Github, or Salesforce experience
  • AI troubleshooting tools and LLM observability

Nice-to-have

  • Creative approach and eager to learn
  • Support colleagues and have fun
  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Empathy and shared enthusiasm

Key Requirements

  • Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience)
  • 2+ years in technical support or similar role
  • 1+ years of experience validating XML, JSON, and CSV formats
  • 1+ years of experience with JIRA, Microsoft Office, and Visual Studio Code
  • 1+ years of experience focusing on data-driven decision-making
  • Skilled in JPath and JMESPath

Work Rights

Not specified

Tailored Resume

Cover Letter