Operation Experience Manager

Home Depot

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1 year of relevant work experience
Management of people and retail operations
Ability to work flexible schedule including nights weekends
** The Home Depot is seeking an Operations Experience Manager responsible for leading store operations, customer service, and talent management while ensuring adherence to operational standards. The role involves executing best practices in order fulfillment and coaching associates to enhance store performance. **

Job Summary

  • The Operations Experience Manager leads the Order Fulfillment team to ensure excellent interconnected customer experiences through best practices in picking, staging, and loading.
  • This role requires physically executing inbound freight processes, auditing receiving procedures, and implementing shrink action plans to drive operational excellence.
  • As a Manager on Duty, the incumbent is responsible for safe opening and closing processes while resolving customer concerns and championing a safe working environment.

Matching Summary

Match Score: 75

** The Home Depot is seeking an Operations Experience Manager responsible for leading store operations, customer service, and talent management while ensuring adherence to operational standards. The role involves executing best practices in order fulfillment and coaching associates to enhance store performance. **

Skills & Requirements

Must-have

  • 1 year of relevant work experience
  • Management of people and retail operations
  • Ability to work flexible schedule including nights weekends
  • Strict adherence to safety SOPs and hazmat procedures
  • Experience with inbound freight and receiving processes

Nice-to-have

  • Big box retail leadership experience
  • Knowledge of home improvement industry
  • Prior merchandising and operational experience
  • Strong conflict resolution skills
  • Proven track record in talent acquisition

Key Requirements

  • Must be 18 years of age or older
  • Legally permitted to work in the United States
  • 1+ year of previous leadership experience
  • High school diploma or GED required
  • Flexible schedule availability including overtime

Work Rights

Must be legally permitted to work in the United States

Tailored Resume

Cover Letter