It Business Analyst

Roche UK

Budapest, Hungary
Customer engagement suite (ces)
Voice of customer (voc)
Requirements gathering and documentation
This position is to support GATE’s stakeholders in the Customer Engagement Suite (CES) - Voice of Customer (VOC) which sits within the business function of AABI (Advanced Analytics Business & Insights)

Job Summary

  • This position is to support GATE’s stakeholders in the Customer Engagement Suite (CES) - Voice of Customer (VOC) which sits within the business function of AABI (Advanced Analytics Business & Insights).
  • In this role, you will collaborate closely with business stakeholders, IT counterparts, and product managers to gather and analyze requirements, translate business strategy into actionable next steps for technical execution, and ensure that the proposed solutions for tracking customer feedback effectively meet business objectives and user needs.
  • Roche is rich in learning resources. We provide constant development opportunities, free language courses & training, the possibility of international assignments, internal position changes and the chance to shape your own career.

Matching Summary

This position is to support GATE’s stakeholders in the Customer Engagement Suite (CES) - Voice of Customer (VOC) which sits within the business function of AABI (Advanced Analytics Business & Insights).

Skills & Requirements

Must-have

  • Customer Engagement Suite (CES)
  • Voice of Customer (VOC)
  • Requirements gathering and documentation
  • Cross-functional orchestration
  • SQL knowledge is mandatory

Nice-to-have

  • Pharmaceutical industry experience
  • Stakeholder management
  • Project delivery
  • Qualtrics and Voice of Customer Expertise
  • Global inclusive community

Key Requirements

  • 6-8 years' experience as a Business Analyst
  • Proven track record in Pharma / Biotech industry
  • Ability to lead workstreams independently

Work Rights

Not specified

Tailored Resume

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